okplay Privacy Policy

When you register an account on okplay, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment details. This information is necessary to verify your identity, process transactions, and comply with applicable Philippine regulations governing online gaming platforms. We may also ask for a government-issued ID or other supporting documents during the verification process.

In addition to information you provide, we automatically collect certain technical data when you use the platform. This includes your IP address, device type, browser version, operating system, session duration, pages visited, and in-app actions. This data helps us maintain platform security, diagnose technical issues, and improve the overall experience for members across the Philippines.

We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We will never ask for your passwords through email, SMS, or any channel outside the secure platform login. If you receive any such request, please treat it as suspicious and report it to our support team immediately.

The personal data we collect is used primarily to operate and maintain your okplay account, process deposits and withdrawals in Philippine pesos, verify your eligibility to use the platform, and deliver the gaming services you have signed up for. We also use your data to send you account-related notifications, such as transaction confirmations, security alerts, and updatesto your account settings or platform terms.

We may use aggregated, anonymised data to analyse platform usage trends, improve game offerings, and optimise the mobile experience for players across the Philippines. This aggregated data cannot be used to identify you personally and is used solely for internal product and service improvement purposes. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review.

If you have opted in to receive promotional communications, we may use your contact details to inform you about relevant bonuses, new game launches, and special offers available on okplay. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawing consent for marketing communications will not affect your ability to use the platform or access your account.

okplay does not sell your personal data to third parties under any circumstances. We may share your information with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification providers, fraud prevention services, and cloud infrastructure partners. All such providers are contractually required to handle your data securely and only for the specific purposes for which it was shared.

We may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of okplay, our members, or the public. Such disclosures are made strictly in accordance with applicable Philippine law and only to the extent required.

In the event that okplay undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy protections applicable to your data will be maintained throughout. We will never transfer your data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. While no system can guarantee absolute security, okplay is committed to maintaining robust protections and responding promptly to any identified vulnerabilities.

Your personal data is retained for as long as your account remains active and for a period thereafter as required by applicable Philippine law, including anti-money laundering and gaming regulatory requirements. When your data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. You may request information about the specific retention periods applicable to your data by contacting our support team.

You are responsible for keeping your own login credentials confidential and for ensuring that no unauthorised person accesses your account. If you suspect that your account has been compromised, you should change your password immediately and notify okplay support without delay. We will investigate all reported security incidents promptly and take appropriate action to protect affected accounts.

As a member based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal data. These include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, the right to correct inaccurate or incomplete data, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected.

You also have the right to object to the processing of your personal data for direct marketing purposes, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team through the details available on the FAQ page. We will respond to all data subject requests within the timeframes required under applicable Philippine law and will not charge a fee for reasonable requests.

If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can address your concern directly and promptly. okplay takes all data privacy complaints seriously and is committed to resolving them in a fair and transparent manner.